At Vedsharnam, we strive to provide you with the best shopping experience. However, to ensure quality and customer satisfaction, please note the following terms regarding returns and exchanges:

1. Returns & Exchanges Eligibility:
   • Once a product has been opened, used, or damaged after delivery, it is not eligible for a return or exchange.
   • We will only accept returns or exchanges for items in their original, unopened packaging, and in unused condition, with the original receipt and tags intact.
   • An incorrect product has been delivered to the user i.e., the product does not match the item in the order confirmation email.
   • Any return or exchange request must be made within 7 days of receiving your product.
2. Conditions for Exchange:
   • If you encounter any issues or defects with the product, we will facilitate return and exchange in 7 days. To initiate this, please reach out to us via email at info@vedsharanam.com within 24 hours from the receipt of the product.
   • Our team will assess the product and shall contact you to verify any damages or defects before proceeding with a replacement.
   • Return requests will be subject to verification and approval by Sheopals Private Limited.
3. Damaged or Defective Products:
   • If a product arrives damaged or defective, please inform us immediately, and we will arrange for an exchange.
   • Products damaged due to improper usage, neglect, or incorrect application are not covered by our return policy.
4. Shipping Charges:
   • Shipping charges are non-refundable, even if you qualify for a return or exchange.
   • The shipping cost for free trials is also non-refundable.
5. Return/Exchange Process:
   • Products requested to return/exchange under this policy will be subject to quality inspection. In the event the product to be returned/exchanged satisfies the inspection/testing, the product will be product will be exchanged/taken for return accordingly. Once a return is accepted, please allow 10-15 business days for your request to be processed. The full refund (excluding shipping charges) will be issued once your product is returned and inspected.
6. Refund Procedure:
   • Refunds, if any, whether in the form of cash or credit in wallet, will be processed within 7-21 working days from:
   • The user providing the appropriate account details in case of cash refund.
   • Receipt of the product by the company.
   • Cash refunds can only be processed in the original mode of payment. However, there will be no refunds in cash, even if the original payment was made in cash.
   • There will be no refunds in the discounted bills where any kinds of discounts are applied to the order.
7. Non-Refundable Items:
   • No Refund shall be made forany products that have been opened, used, or are no longer in sellable condition.
   • We do not accept returns or exchanges on products after 7 days of delivery, unless damaged during shipment or if the product was sold in a defective condition.
   • Shipping charges incurred on Free Trials are non-refundable.

Thank you for choosing Sheopals Private Limited. We are committed to making your shopping experience smooth and hassle-free, and we are always here to assist you with any concerns.

For any further questions, feel free to contact us at info@vedsharanam.com .